Introduction

At Crox Baby, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of personal data we collect, how we use and protect this data, and your rights regarding your personal information.

1. Information We Collect

We may collect and process the following personal information:

  • Personal Identification Information: Name, email address, phone number, and address.
  • Payment Information: Credit card details and billing address.
  • Account Information: Username, password, and other security details for your account.
  • Order Information: Details of the products you purchase from us.
  • Communication Information: Records of your communication with us, including emails, chat messages, and phone calls.
  • Technical Information: IP address, browser type, operating system, and other technical details from your device.
  • Usage Data: Information about how you use our website, products, and services.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing: To process and fulfill your orders, including delivery and payment processing.
  • Account Management: To manage your account, including sending you updates and important notifications.
  • Customer Support: To provide customer support and respond to your inquiries.
  • Marketing: To send you promotional materials, newsletters, and other marketing communications, if you have opted in to receive them.
  • Personalization: To personalize your shopping experience and improve our website and services.
  • Security: To ensure the security of our website and services and to prevent fraud and unauthorized access.
  • Legal Compliance: To comply with legal obligations and protect our legal rights.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you. These partners are required to keep your information confidential and use it only for the purposes we specify.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These measures include encryption, firewalls, and secure server technologies. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You have the right to request correction of any inaccurate or incomplete information.
  • Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions.
  • Restriction: You have the right to request the restriction of processing of your personal information.
  • Objection: You have the right to object to the processing of your personal information for direct marketing purposes.
  • Data Portability: You have the right to request the transfer of your personal information to another organization.

To exercise any of these rights, please contact us using the contact information provided below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files that are placed on your device. You can control the use of cookies through your browser settings.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Crox Baby
Email: info@croxbaby.com
Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ