Refund and Returns Policy
Introduction
At Crox Baby, we take pride in creating high-quality, custom-printed baby clothing designed to be both comfortable and stylish. Each item is made with care and attention to detail, ensuring that you receive the best possible product. Due to the personalized nature of our products and specific production processes, we have established the following return and exchange policy.
1. Refund and Returns
Because our products are custom-printed and designed based on specific age and gender requirements, we are unable to accept returns or exchanges. Each item is made to order, ensuring that it meets your unique preferences and specifications. This policy is in place to maintain the highest standards of quality and hygiene for all our customers.
2. Custom-Printed Products
All Crox Baby clothing items are custom-printed according to the designs you select at the time of purchase. This customization process ensures that each item is unique and tailored to your preferences. As such, these items cannot be resold or repurposed once they have been produced.
3. Age and Gender Specifications
Our products are specifically designed and manufactured to fit particular age ranges and genders. This targeted approach guarantees the best fit and comfort for your child. However, it also means that once an item is produced, it cannot be adjusted or modified to fit a different age or gender category.
4. Order Accuracy
To ensure the accuracy of your order, please double-check all details before finalizing your purchase. This includes selecting the correct size, design, and personalization options. If you have any questions or need assistance, our customer service team is available to help you before you complete your order.
5. Damaged or Defective Items
While we do not accept returns or exchanges for custom-printed products, we understand that occasionally, items may arrive damaged or defective. If you receive a product that is damaged or has a manufacturing defect, please contact us within 7 days of receipt. We will review your request and, if approved, provide a replacement or refund at our discretion.
To report a damaged or defective item, please follow these steps:
- Contact our customer service team at support@croxbaby.com with your order number and a detailed description of the issue.
- Include photographs of the damaged or defective item.
- Retain all original packaging and materials until your claim is resolved.
6. Shipping Costs
Shipping costs are non-refundable. If you receive a refund due to a damaged or defective item, the cost of return shipping will be deducted from your refund. Customers are responsible for all shipping costs associated with exchanges and returns, except in cases where the item is confirmed to be damaged or defective.
7. International Orders
For international orders, customers are responsible for any customs duties, taxes, or fees that may apply. Please note that international returns and exchanges are subject to the same policies as domestic orders, including the non-refundable shipping costs.
8. Final Sale Items
Items marked as “Final Sale” or purchased during clearance events are not eligible for return or exchange under any circumstances.
9. Contact Us
If you have any questions or concerns about our return and exchange policy, please do not hesitate to contact our customer service team. We are here to assist you and ensure your shopping experience with Crox Baby is as smooth and enjoyable as possible.
Crox Baby
Email: info@croxbaby.com
Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Thank you for choosing Crox Baby for your custom-printed baby clothing needs. We appreciate your understanding and cooperation with our return and exchange policy. Our goal is to provide you with the highest quality products and excellent customer service.
